Privacy Policy

Effective date: 13 July 2026

This Privacy Policy explains how ViralArc collects and handles personal data when you visit viralarc.in, submit a project enquiry, book a call, communicate with us, or engage us for video editing services. ViralArc determines the purposes and means of processing personal data collected directly through this website and our client communications.

Scope

This policy applies to website visitors, prospective clients, clients, contractors, and other people who communicate with ViralArc. It does not govern a third-party website or platform that has its own privacy policy.

Personal data we collect

• Contact and identity data: name, email address, telephone number, company or creator name, role, and social or website links.
• Enquiry and commercial data: requested services, budget range, project brief, timeline, proposal details, invoices, payment status, and related correspondence.
• Project data: raw footage, scripts, voice recordings, brand assets, feedback, access links, exported files, and any personal data contained in materials you provide.
• Technical data: IP address, browser and device information, referral source, pages viewed, approximate location, and consent choices where collected through website analytics or security logs.

Please do not send sensitive personal data, confidential footage, account passwords, or unrestricted access credentials unless they are necessary for an agreed project and an appropriate secure method has been arranged.

How we collect data

We collect data directly from you through the project enquiry form, email, telephone, messaging services, calendar bookings, calls, shared drives, and project-management tools. We may also receive limited technical data from our hosting, security, and analytics providers.

Why we use personal data

• To respond to enquiries, arrange calls, assess project requirements, and prepare estimates or proposals.
• To enter into and perform a project agreement, edit and deliver content, manage revisions, provide support, and maintain client records.
• To protect the website, prevent abuse, troubleshoot errors, and maintain business continuity.
• To meet accounting, tax, legal, regulatory, and dispute-resolution obligations.
• To measure and improve the website when you have consented to optional analytics.

Depending on the context and applicable law, processing is based on your consent, steps requested before entering into a contract, performance of a contract, compliance with law, or another lawful use permitted by law. You may withdraw consent for future processing where consent is the basis, without affecting processing already carried out lawfully.

Project files and client responsibilities

Client materials may contain personal data about employees, customers, creators, performers, or other individuals. The client is responsible for having a lawful basis and all necessary permissions to provide that material to ViralArc. We use project files only to provide the agreed services, administer the project, protect our legal rights, or as otherwise instructed in writing.

Cookies and analytics

Essential browser storage supports basic site functions. Optional analytics remains disabled unless you accept it. Our Cookie Policy explains the technologies used and lets you change your choice.

How we share data

We do not sell personal data. We may share only the data reasonably required with service providers that support hosting, form delivery, email, scheduling, communications, cloud storage, file transfer, accounting, analytics, and project delivery. We may also disclose data to advisers, authorities, courts, or counterparties where required by law, needed to establish or defend legal claims, or connected with a legitimate business reorganisation.

Service providers process data under their own terms or on our instructions, depending on their role. Some providers may process data outside India. Where applicable, we use reasonable contractual and operational safeguards for such transfers.

Retention

We retain personal data only for as long as reasonably needed for the purpose for which it was collected. Retention depends on the status of an enquiry, the duration of a client relationship, contractual warranty or limitation periods, backup cycles, and accounting, tax, fraud-prevention, or legal requirements. Project source files and exports may be deleted after delivery or closure unless a written agreement provides for longer storage. Clients should maintain their own copies of all final and source materials.

Security

We use reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, alteration, loss, misuse, or disclosure. No internet transmission or storage system is completely secure, and we cannot promise absolute security.

Your rights and choices

Subject to applicable law and any permitted exceptions, you may request access to a summary of your personal data and processing activities, correction or completion of inaccurate data, erasure of data no longer required, withdrawal of consent, or grievance redressal. You may also have the right to nominate another person to exercise specified rights in the event of death or incapacity. We may verify your identity before acting on a request.

Children

Our website and services are intended for adults and businesses. We do not knowingly solicit personal data from anyone under 18. A parent or lawful guardian who believes a child has provided personal data may contact us to request review and deletion.

Changes to this policy

We may update this policy when our services, technology, or legal obligations change. The revised version will be posted here with a new effective date. Material changes may also be communicated through the website or directly where appropriate.

Privacy and grievance contact

To exercise a privacy right, report a concern, or ask a question, email ViralArc at contactviralarc@gmail.com with the subject "Privacy Request". We will review the request and respond within the period required by applicable law.