Terms of Service

Effective date: 13 July 2026

These Terms of Service govern access to viralarc.in and the video editing and post-production services offered under the ViralArc name. By using the website or asking ViralArc to begin work, you agree to these terms. If you act for a company or another person, you confirm that you have authority to bind them.

Eligibility

You must be at least 18 years old and legally capable of entering into a contract. Business users are responsible for ensuring that their use of the services complies with internal approvals and applicable law.

Website use

You may use the website to review services, view portfolio material, book a call, and submit genuine enquiries. You must not interfere with the website, attempt unauthorised access, introduce harmful code, scrape it in a manner that burdens the service, impersonate another person, or use its content unlawfully.

Enquiries and project agreements

A website enquiry, call, estimate, or informal discussion does not by itself require either party to proceed. A project begins only when the parties confirm the scope and commercial terms in writing and any required advance payment is received. A proposal, statement of work, invoice, email approval, or signed agreement that identifies the project is a "Project Agreement".

If a Project Agreement conflicts with these Terms, the Project Agreement controls for that project. These Terms continue to apply to matters the Project Agreement does not address.

Scope, schedule, and changes

Deliverables, formats, source footage, milestones, turnaround times, revision rounds, communication channels, and included services will be described in the Project Agreement. Dates depend on timely receipt of complete materials, consolidated feedback, approvals, and payments. New deliverables, changed direction, replacement footage, additional versions, or feedback beyond the included rounds may require a revised fee and schedule.

Client responsibilities

• Provide accurate instructions, usable source files, brand guidelines, and feedback within the agreed time.
• Maintain backup copies of all source footage, account credentials, and delivered files.
• Obtain all permissions, licences, releases, and consents needed for footage, music, fonts, scripts, trademarks, likenesses, voice, data, and other supplied material.
• Review deliverables for factual, legal, platform, brand, and regulatory compliance before publication.

ViralArc may pause work where instructions are incomplete, payments are overdue, or supplied material appears unlawful, unsafe, infringing, or outside the agreed scope.

Fees, taxes, and payment

Fees, currency, taxes, payment stages, and due dates are stated in the Project Agreement. Unless stated otherwise, third-party purchases, stock assets, paid music, voice talent, plugins, travel, storage beyond the agreed period, and platform fees are additional and require approval. ViralArc may withhold work, source files, or final delivery while undisputed amounts are overdue.

Delivery, review, and acceptance

Deliverables are provided through the method agreed for the project. The client should review each delivery promptly and submit clear, consolidated feedback within the review period stated in the Project Agreement. A deliverable may be treated as accepted when the client approves it in writing, publishes or uses it, or does not report a material non-conformity within the agreed review period.

Intellectual property

The client retains rights in materials it supplies. The client grants ViralArc a limited licence to copy, adapt, process, and share those materials only as reasonably needed to perform the project and administer the relationship.

Unless the Project Agreement states otherwise, rights in final bespoke deliverables created by ViralArc for the client transfer only after full payment of all amounts due for those deliverables. ViralArc retains ownership of pre-existing methods, templates, workflows, know-how, software, reusable tools, and materials not created exclusively for the client. Raw project files, editable timelines, unused concepts, internal working files, and source assets are not included unless expressly listed.

Third-party assets remain subject to their own licences. The client must comply with any usage limits communicated with delivery.

Confidentiality and project data

Each party will use reasonable care to protect non-public business, creative, technical, and commercial information received from the other and will use it only for the project or as required by law. Information is not confidential if it was already lawfully known, becomes public without breach, is independently developed, or is lawfully obtained from another source.

Portfolio use and publicity

ViralArc will seek the client's permission before publicly displaying non-public or unreleased client work as a portfolio example. Permission may be included in the Project Agreement or given later in writing. The client may identify embargoes or confidentiality requirements before sharing materials.

Third-party and AI-assisted tools

Editing may involve hosting, file-transfer, communication, stock, transcription, captioning, audio, or other production tools. AI-assisted features will be used only where suitable for the agreed workflow. The parties should identify any restriction on using confidential material with a third-party or AI-assisted tool before work begins. Outputs from such tools may require human review and may be subject to provider terms.

Cancellations and refunds

Cancellations, rescheduling, credits, and refunds are governed by the Project Agreement and our Refund Policy. Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded.

No guaranteed business result

ViralArc provides creative and post-production services, not guaranteed marketing outcomes. Views, retention, conversions, sales, revenue, rankings, approvals, and platform distribution depend on factors outside our control. Past examples and portfolio results are not promises of future performance.

Service warranty and corrections

ViralArc will perform the agreed services with reasonable care and skill. If a delivered file materially fails to match the agreed specification, the client must notify us with sufficient detail during the applicable review period and allow a reasonable opportunity to correct it. Creative preference alone is handled through the included revision process.

Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, or consequential loss, or for lost profits, revenue, goodwill, opportunity, or data, arising from a project. ViralArc's aggregate liability relating to a project will not exceed the fees actually paid to ViralArc for the affected project. These limits do not apply where liability cannot lawfully be limited, including for fraud, wilful misconduct, or non-waivable consumer rights.

Client indemnity

To the extent permitted by law, the client will be responsible for third-party claims, losses, or reasonable costs arising from client-supplied materials, instructions, publication decisions, or use of deliverables in breach of law or third-party rights, except to the extent caused by ViralArc's breach of the Project Agreement.

Suspension and termination

Either party may terminate according to the Project Agreement. ViralArc may suspend or terminate work for material breach, non-payment, unlawful instructions, abusive conduct, or a security risk. On termination, the client must pay for work completed and approved non-cancellable costs up to the termination date, subject to applicable law and the Refund Policy.

Events outside reasonable control

Neither party is responsible for delay caused by events beyond reasonable control, including widespread outages, platform failure, natural disaster, government action, serious illness, labour disruption, or failure of a critical third-party service. The affected party should notify the other and take reasonable steps to reduce the delay.

Governing law and disputes

These Terms and any non-contractual dispute relating to them are governed by the laws of India. The parties will first try in good faith to resolve a dispute through written discussion. If it remains unresolved, it may be brought before a court or forum with competent jurisdiction, unless the Project Agreement provides a different lawful dispute process. Mandatory consumer rights and jurisdiction rules remain unaffected.

General terms

If any provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. Neither party may transfer a Project Agreement without the other's consent, except as part of a lawful business reorganisation that does not reduce the other party's rights. Electronic communications and approvals may be relied upon as written communications.

Changes and contact

We may revise these Terms for future website use or projects. Changes do not alter an existing Project Agreement unless agreed in writing. Questions may be sent to contactviralarc@gmail.com.