Refund and Cancellation Policy

This policy describes the general approach ViralArc uses for video editing projects. A signed proposal, statement of work, invoice, or written project agreement may include more specific terms and will take priority for that project.

Deposits and reserved capacity

Deposits or advance payments reserve editing capacity and may become non-refundable after work begins or production time has been allocated. The applicable payment schedule will be confirmed before the project starts.

Cancellations

If you cancel before work begins, any eligible refund will be assessed after deducting non-recoverable transaction fees or approved third-party costs. If work has begun, ViralArc may deduct the value of completed work and committed costs before calculating any eligible balance.

Revisions and delivered work

Concerns about an edit should first be handled through the revision rounds included in the agreed scope. Completed or approved digital deliverables are generally not refundable after final delivery.

Requesting a review

Email contactviralarc@gmail.com with the project name, invoice details, and reason for the request. We will review the written project terms and respond with the available resolution.