Refund and Cancellation Policy

Effective date: 13 July 2026

This policy applies to fees paid directly to ViralArc for video editing and post-production services. A proposal, statement of work, invoice, email approval, or signed agreement that identifies a project is the "Project Agreement". If a Project Agreement contains a more specific cancellation or refund term, that term controls to the extent permitted by law.

Before work begins

If a client cancels before editing begins and before production capacity or a third-party purchase has been committed, ViralArc will refund the eligible payment received, less any clearly disclosed and non-recoverable payment-processing fee or approved third-party cost.

After work or capacity allocation begins

Once work has started or scheduled capacity has been reserved, a cancellation refund is calculated after deducting the value of work completed, time reasonably reserved and no longer recoverable, and approved non-cancellable third-party costs. ViralArc will provide a reasonable explanation of the calculation on request.

Change-of-mind requests

Because editing services are customised and delivered digitally, a change of creative preference, campaign direction, platform strategy, or intended use does not by itself create a right to a full refund after work has begun. Available revision rounds and change requests should be used to address creative adjustments.

Services not delivered as agreed

If a deliverable is materially defective, deficient, not of the agreed characteristics, or delivered late for reasons within ViralArc's reasonable control, the client should notify us promptly with specific details. ViralArc will first have a reasonable opportunity to correct, replace, or complete the affected service. If an appropriate correction is not possible, we will provide a proportionate refund, credit, or other remedy required by applicable law.

Revisions and final approval

Revision requests within the agreed scope are not refund requests. Once a deliverable has been approved, published, used in a campaign, or accepted under the Project Agreement, fees for that accepted work are generally not refundable, except where a non-waivable legal right applies.

Retainers and recurring work

A recurring editing arrangement may be cancelled for future service periods by giving the notice stated in the Project Agreement. Fees for a current period are adjusted only if the Project Agreement permits it or ViralArc cannot provide the agreed service. Unused capacity does not automatically roll over unless agreed in writing.

Third-party costs

Approved purchases such as stock assets, music, voice talent, plugins, storage, or other external services are refundable only if the supplier refunds ViralArc. Any supplier licence already issued may remain subject to its own terms.

Duplicate or incorrect payments

A verified duplicate payment or amount collected in error will be returned to the original payment method, subject to payment-provider processing times.

How to request cancellation or a refund

Email contactviralarc@gmail.com with the client name, project name, invoice or payment reference, requested cancellation date, and reason. We aim to acknowledge a complete request within five business days. If a refund is approved, ViralArc will initiate it to the original payment method within 10 business days; banks and payment providers may require additional time to post it.

Chargebacks and unresolved concerns

Please contact us before starting a chargeback so we can review the project record and attempt a fair resolution. This does not limit any right to approach a payment provider, consumer authority, court, or other lawful forum.

Statutory rights

Nothing in this policy excludes or restricts a consumer right or remedy that cannot lawfully be excluded. Where applicable law requires a different remedy, timeline, or refund outcome, that law prevails.